27 Best CRM Software For Small Businesses In Singapore

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In Singapore, small enterprises face unique challenges in managing customer relationships efficiently. This is where the pivotal role of the best CRM software for small businesses in Singapore becomes undeniable. 

Such tools are not merely luxuries but essential assets that propel small businesses towards remarkable growth and customer satisfaction. With an array of options available, it’s vital to discern which software aligns perfectly with your business needs, offering bespoke solutions that cater to the intricate dynamics of the Singaporean market.

#1. BestMarketer – Best CRM Software For Small Businesses

Image Credit: BestMarketer
Website:https://www.bestmarketer.co/ 
Contact:+65 6027 2388 (Call)
contact@bestmarketing.com.sg (Email)
Price:$97 per month
$997 per year
Key Features:Email Marketing
SMS Tracking
Unlimited Sales Funnel
Website Builder
Call Tracking
Surveys & Forms
Booking & Appointments
CRM & Pipeline Management
Tracking Analytics
Reputation Management
Courses/Products

BestMarketer stands out as a top choice for the best CRM software for small businesses, offering an all-in-one marketing, sales, and service delivery solution. It’s designed to maximise lead generation, turning every click of an ad into potential business opportunities. 

With its comprehensive features, such as a customisable form and survey builder, unified conversation tabs for seamless communication, and tools for creating effective landing pages and funnels, BestMarketer eliminates the need for external designers or programmers. 

Moreover, its advanced capabilities in creating upsells, managing appointments, and facilitating repeat business through various channels, including email and social media, make it an invaluable asset for enhancing customer engagement and increasing transaction sizes.

#2. Nimble

Image Credit: Nimble
Website:https://www.nimble.com/
Contact:sales@nimble.com (Email)
Price:$29.90 per month
$24.90 per month
Key Features:Relationship-focused CRM for teams
Unified contact data from multiple sources
Cross-platform accessibility
Workflow management for growth
Microsoft and Google integrations, with email marketing features

Nimble CRM is a top-tier software for small businesses, particularly suited for solopreneurs and teams that prioritise nurturing relationships. It enriches contact management by integrating social and business data, thus streamlining workflows and ensuring effective communication across all channels. 

Nimble’s strength lies in its ability to automate contact building, offering a CRM that evolves with your business interactions. 

Additionally, its features like relationship management, sales pipelines, and group email marketing are tailored to manage business processes efficiently, making it an ideal choice for those who value deep, meaningful customer connections.

#3. Streak

Image Credit: Streak
Website:https://www.streak.com/
Contact:https://www.streak.com/contact-sales
Price:Free trial available
Paid plans start from $15 per user per month – $129 per user per month (USD)
Key Features:Automatic data capture from contacts and emails
G Suite integration for efficient data access
Email, notes, and call log sharing among team members
View tracking and mail merge options
Customisable pipeline management for various workflows

Streak offers a unique CRM experience built directly inside Gmail, making it an ideal solution for small businesses seeking a streamlined workflow. This integration allows users to manage their pipelines from their inboxes, automating data capture from contacts and emails. 

Streak’s features include view tracking, mail merge, and sending emails later, enhancing email communication efficiency. The CRM also supports team collaboration by sharing emails, notes, and call logs, ensuring everyone is up-to-date. 

With its intuitive design and easy customisation, Streak adapts to various workflows, whether sales, project management, or support, making it an efficient, user-friendly choice for small businesses looking to manage their customer relationships directly from their email.

#4. Insightly

Image Credit: Insightly
Website:https://www.insightly.com/
Contact:https://pages.insightly.services/ContactInsightlySales
Price:$29 – $99 (USD) per user per month
Key Features:Sales Pipeline & Lead Management
Opportunity Management with Customisable Pipelines
Business Workflow & Process Automation
Validation Rules & Advanced Permissions
Comprehensive Project & Task Management

Insightly CRM is a standout choice for small businesses in Singapore seeking a CRM solution that combines affordability with powerful features. Its scalability means it adapts to your business’s growing needs and remains relevant. 

Renowned for its user-friendly interface, Insightly is designed to enhance the entire sales pipeline, converting leads to opportunities and managing every stage from initiation to closure. Its sales lead tracking and opportunity management capabilities create momentum in sales processes, while automation tools free your team from repetitive tasks. 

Insightly’s emphasis on data integrity and advanced permissions ensures high-quality data capture and compliance, enhancing overall business efficiency. 

The CRM’s project and task management features facilitate seamless post-sale transitions and cross-team communication, solidifying its position as a CRM that manages customer relationships and drives tangible business results.

#5. Keap

Image Credit: Keap
Website:https://keap.com/
Contact:https://keap.com/contact
Price:$159  – $229 per month
Key Features:Automated Lead Capture and Organisation
Centralised Data Management
Personalised Follow-up Triggers
Easy Migration from Competing Platforms
Integration with Key Business Apps

Keap is a CRM software that excels in organising and automating client management processes for small businesses. Its automated lead capture and organised data storage ensure that every new lead is promptly attended to and all essential information is readily accessible, even on the go. 

Keap’s personalised follow-up triggers are designed to convert more leads effectively. The platform simplifies migration and integration, allowing businesses to seamlessly transfer data from other systems and integrate with essential apps like Gmail and QuickBooks. 

Keap’s focus on boosting lead capture efforts and providing a centralised system for client management makes it an ideal choice for small businesses looking to enhance their customer relationship management in a streamlined, efficient manner.

#6. Vtiger CRM

Image Credit: Vtiger
Website:https://www.vtiger.com/
Contact:sales@vtiger.com (Email)
Price:$12 – $42
Key Features:Unified Customer Data View and Analytics
Intelligent Sales CRM with Contact Management
Multichannel Help Desk and Support Center
Efficient Marketing Automation
Comprehensive Project and Task Management

Vtiger CRM is an all-encompassing CRM solution, ideal for small businesses in Singapore looking for a unified view of customer data and insightful analytics. It enhances customer engagement, streamers sales, and fosters brand loyalty. 

Vtiger offers tools for informed decision-making, providing the latest customer data for better engagement and using historical data to close deals faster. Its intelligent sales CRM features offer a 360-degree historical view of every contact, increasing sales wins with efficient deal management. 

Vtiger’s multi-channel Help Desk and marketing automation capabilities also ensure efficient customer support and lead capture, contributing to a comprehensive customer engagement strategy. This platform’s project and task management tools further aid in tracking and billing, making Vtiger a robust choice for small businesses aiming for productivity and customer-centricity.

#7. Monday Sales CRM

Image Credit: Monday Sales CRM
Website:https://monday.com/crm
Contact:Visit their website to fill out a contact form
Price:Free trial available
Paid plans start from $10 – $24
Key Features:Unlimited contacts and pipelines
Advanced account, contact, and deal management
Integration with Gmail and Outlook
Sales forecasting and customisable email templates
Email tracking and automation

Monday Sales CRM offers a highly customisable and user-friendly sales platform, making it one of the best CRM software for small businesses. Designed for simplicity and flexibility, it allows businesses to adapt the software to their unique sales cycles without coding. 

Features like customisable deal stages, multiple pipeline management, and extensive column additions enable businesses to tailor the platform to their needs. Moreover, its automation capabilities save valuable time by handling repetitive tasks, such as lead assignments and activity reminders. 

With integrated email communication, Monday Sales CRM centralises client interactions, simplifying tracking interactions and using personalised email templates, thus enhancing efficiency and client engagement.

#8. ActiveCampaign

Image Credit: ActiveCampaign
Website:https://www.activecampaign.com/
Contact:https://www.activecampaign.com/contact
Price:From $29 – $149 (USD)
Key Features:Personalised email and interaction automation
Lead-driving marketing automation
CRM for sales automation and lead engagement
Over 900 integrations with various apps
Sales analytics with lead scoring

ActiveCampaign stands out in CRM and marketing automation, providing small businesses a powerful tool to personalise and automate communications. This platform offers a dual advantage: enhancing marketing efforts through personalisation and driving sales growth through effective lead engagement and qualification. 

Its extensive integration capabilities, with over 900 options like Shopify and WordPress, ensure seamless connectivity with other business tools. ActiveCampaign goes beyond basic CRM functionalities with features such as detailed sales reporting, win probability analysis, lead scoring, and automated deal updates. 

These features collectively contribute to a more focused and effective sales strategy, enabling small businesses to surpass their sales goals and engage leads like never before.

#9. SuiteDash

Image Credit: SuiteDash
Website:https://suitedash.com/
Contact:questions@suitedash.com (Email)
Price:Free 14-day trial
Paid plans start from $19 – $99 per month (USD)
Key Features:Comprehensive CRM capabilities
Integrated project and task management
Invoicing and recurring billing features
File sharing functionality
Tailored for various professional niches

SuiteDash is an all-encompassing solution for small businesses, converging various functionalities like project management, billing, client portals, and email marketing into a single, integrated platform. 

Recognising the challenges of using disparate online services, SuiteDash eliminates the need for multiple subscriptions and steep learning curves. Its ‘ONE Dashboard®’ philosophy allows businesses to manage all operations from a unified interface, streamlining processes and reducing overhead costs. 

Moreover, SuiteDash offers extensive customisation options, allowing businesses to tailor the platform to their brand identity, from menu colours to custom domain names. 

This level of personalisation, combined with its comprehensive capabilities, positions SuiteDash as a robust, cost-effective choice for businesses seeking a professional and efficient online service management system.

#10. NetSuite

Image Credit: Netsuite
Website:https://www.netsuite.com/portal/products/crm.shtml
Contact:Visit their website for more information
Price:Visit their website for more information
Key Features:Streamlined lead-to-cash processes
360-degree customer view and sales performance management
Salesforce and marketing automation
Comprehensive customer service and support
Mobile accessibility for remote CRM data management

NetSuite CRM emerges as a premier choice for small businesses in Singapore seeking a comprehensive cloud solution for customer relationship management. This robust platform offers various features, including sales force automation, marketing automation, and customer service and support, all integrated seamlessly with ERP and ecommerce investments. 

Its ability to streamline lead-to-cash processes and provide a 360-degree view of customers significantly elevates productivity. Key features like sales performance, order, and partner management are tailor-made for managing global sales and service organisations. 

With mobile access, users can remotely manage CRM data, enhancing flexibility and responsiveness. NetSuite CRM’s sales force automation, combined with real-time reporting and analytics, empowers teams with personalised performance indicators and a comprehensive view of customer interactions, driving improved sales forecasting and quota management.

#11. Salesforce Essentials

Image Credit: Salesforce Essentials
Website:https://www.salesforce.com/ap/
Contact:+65 800 1301 448 (Call)
Price:$25 per user per month
Key Features:Contact and Lead Management
Email Integration
Sales Automation

Salesforce Essentials epitomises the synergy of technology and customer relationships, positioning itself as one of the best CRM software for small businesses. This platform is more than just a tool; it’s a catalyst for positive change, uniting companies with their customers and teams with shared goals. 

Salesforce Essentials harnesses the power of Customer 360, the world’s leading CRM, to bring together every department with a unified vision of customer focus. The integration of Tableau for data-driven insights ensures businesses can pivot strategies effectively. 

By building relationships founded on trust and respect, Salesforce Essentials helps businesses face an ever-evolving world with confidence and success.

#12. Zendesk

Image Creidt: Zendesk
Website:https://www.zendesk.com/
Contact:https://www.zendesk.com/contact/
Price:$19 – $115 per user per month
Key Features:AI tools and workflow automation for agent efficiency
Unified workspace for faster channel switching
Omnichannel support (email, live chat, phone, social media)
Customisable reporting and analytics
Seamless integration with business tools

Zendesk is recognised as one of the best CRM software for small businesses, offering powerful support tools to maximise agent efficiency and drive better customer conversations. Its unified workspace and AI tools allow agents to solve customer issues faster, easily adapting to changes. 

Zendesk stands out for its omnichannel support, enabling customers to reach businesses through their preferred channels. It’s not just customer-centric but also focuses on empowering teams and keeping businesses in sync with its easy-to-use and scalable solutions. 

Catering to over 100,000 businesses globally, Zendesk is versatile and innovatively designed to foster better customer relationships. Its ability to customise and integrate with many apps makes it a preferred choice for businesses seeking a flexible and efficient CRM solution.

#13. Spotler

Image Credit: Spotler
Website:https://www.spotlercrm.com/
Contact:https://www.spotlercrm.com/about-us/contact-us
Price:Free 14-day trial
Paid plans start from $21 – $64
Key Features:Sales management and customer interaction tracking
Comprehensive marketing campaign management
Efficient customer service management
User-friendly CRM with easy setup
Built-in email marketing and GDPR compliance

Spotler CRM offers a simple yet powerful system, encompassing all the essential features a small business needs for managing sales, marketing, and customer support. Its user-friendly interface is ideal for B2B growing teams, enabling them to effectively manage and track interactions with customers and prospects. 

Spotler CRM stands out for its integrated Advanced Marketing solution, allowing businesses to build campaigns and send newsletters directly from the CRM system. With its focus on user adoption and top-notch customer support, Spotler CRM ensures businesses can fully leverage their CRM capabilities.

It offers scalability to match a growing business’s needs, with customisation options to reflect unique business processes and team workflows. Spotler CRM’s integrations, including Zapier and Xero, make it a versatile tool for small businesses seeking a CRM that grows with them.

#14. Zoho CRM

Image Credit: Zoho CRM
Website:https://www.zoho.com/crm/small-business-crm-software/
Contact:+65 67231040 (Call)
sales@zohocorp.com (Email)
Price:$14 – $52 per user per month
Key Features:Automation (Macros) Google Ads Integration
Integration with Google Workspace
Social Media Management
Automated lead generation from Facebook and Twitter
Live Chat and Visitor Tracking
Sales
Signals
Custom Modules

Zoho CRM redefines customer relationship management for small businesses, offering a user-friendly, customisable, and secure solution. Recognising the dynamic needs of growing businesses, Zoho CRM provides an easy-to-navigate interface, ensuring quick adaptation and a minimal learning curve.

The platform’s versatility in customisation, without requiring technical expertise, allows it to seamlessly fit into diverse business processes. With Zwitch, transitioning from traditional spreadsheets to an advanced CRM system is effortless.

Zoho CRM’s integration capabilities with common business tools enhance its functionality. Its robust lead management, automation tools, and social media integration ensure small businesses can manage customer interactions efficiently, prioritising leads and automating routine tasks to maximise sales potential.

#15. Nutshell

Image Credit: Nutshell
Website:https://www.nutshell.com/
Contact:https://www.nutshell.com/contact
Price:$16 – $67 (USD)
Key Features:Sales automation for maximum efficiency
Detailed reporting and analytics
Comprehensive email marketing tools
Web form collection for lead capture
Team collaboration and contact management

Nutshell is a CRM software that automates time-consuming tasks, making it a strong contender for the best CRM software for small businesses. Its reporting and analytics capabilities allow businesses to track and forecast sales performance effectively. 

The platform facilitates email marketing, with tools to create email lists, funnel-based campaigns, and a web form collection feature to capture customer information automatically. Nutshell is dedicated to solving the challenges of sales and marketing software, focusing on motivating teams to utilise it effectively. 

Integrations with Google Suite, Microsoft 365, and various other tools make Nutshell a comprehensive, user-friendly option for small businesses seeking to grow their revenue.

#16. Pipedrive

Image Credit: Pipedrive
Website:https://www.pipedrive.com/en
Contact:support@pipedrive.com (Email)
Price:From $12.50 – $74.90
Key Features:Lead management with chatbot integration
Communication tracking for calls and emails
Automated administrative tasks
Customisable sales reports
Mobile access with extensive app integrations

Pipedrive is a comprehensive CRM solution packed with features that assist small businesses in managing leads, tracking performance, and forecasting revenue. Its ability to generate hot leads directly into sales pipelines through custom chatbots and web forms ensures a constant influx of potential business opportunities. 

The platform offers robust communication tracking capabilities, maintaining a clear record of calls, emails, and contact history. Pipedrive’s commitment to eliminating administrative busywork through automation and AI learning empowers businesses to focus on growth. 

The platform’s insights and reporting tools provide deep dives into custom metrics, allowing businesses to track performance against goals. With over 350 integrations and mobile accessibility, Pipedrive is a versatile and secure CRM option, offering custom field additions for tailored reporting and real-time sales analytics.

#17. HubSpot CRM

Image Credit: HubSpot CRM
Website:https://www.hubspot.com/
Contact:+65 6955 6000 (call)
Price:$800 – $3,600 per month (USD)
Key Features:Email tracking software
Email marketing software
Lead management software
Marketing analytics

HubSpot CRM emerges as one of the best CRM software for small businesses, offering a holistic platform that integrates marketing, sales, content management, and customer service. This interconnected system allows businesses to focus on what truly matters – their customers. 

With HubSpot’s suite encompassing core products like marketing, sales, customer service, content management, operations, and commerce, each module is anchored to a central CRM database. This integration provides unparalleled insights into every customer’s journey, enhancing business growth. 

The individual strength of each product is amplified when used collectively, making HubSpot an exemplary tool for businesses aiming to centralise their customer engagement strategies.

#18. Less Annoying CRM

Image Credit: Less Annoying CRM
Website:https://www.lessannoyingcrm.com/
Contact:help@lessannoyingcrm.com (Email)
Price:$15 per user per month
Key Features:Unlimited contacts and custom fields
User-friendly pipelines and email logging
Task management features
25GB file storage per user
Mobile access and user permission controls

Less Annoying CRM, founded by two brothers in 2009, is tailored specifically for small businesses, aiming to eliminate the complexities often associated with customer relationship management tools. This platform offers straightforward, no-nonsense CRM solutions, eschewing perplexing pricing plans, long-term contracts, and overhyped features. 

Emphasising trust and transparency, Less Annoying CRM positions itself as more than just a software provider; it’s a partner committed to the success of small businesses. With a focus on personal engagement and accountability, this CRM solution reassures businesses of a reliable, user-friendly experience, safeguarding their critical contact information with integrity.

#19. SugarCRM

Image Credit: Sugar CRM
Website:https://www.sugarcrm.com/au/
Contact:+65 6929 0889 (Call)
salesna@sugarcrm.com (Email)
Price:$49 – $1,000 (AUD)
Key Features:Robust cloud infrastructure with AI-powered predictions
Comprehensive configuration and customisation options
Time-awareness for detailed customer journey tracking
Marketing automation and sales force automation
Customer service platform for enhanced customer experiences

SugarCRM provides a robust solution for small businesses seeking to connect sales, marketing, and service teams more effectively. Its key features include a strong cloud infrastructure, AI-powered predictions, and comprehensive configuration options. 

The platform’s time-awareness capability captures a complete historical record of customer interactions, enhancing situational awareness. SugarCRM’s marketing automation platform, Market, is designed for creating impactful campaigns and engaging customers at scale. Its sales force automation platform, Sell, accelerates the sales cycle, focusing on pipeline management and customer engagement. 

SugarCRM’s customer service platform is tailored to create superior customer experiences and drive growth. SugarCRM’s adaptability extends to on-premises deployment and the ability to connect with various add-ons, making it a flexible and powerful tool for businesses requiring deep customisation and control over their CRM technology.

#20. Salesflare

Image Credit: Salesflare
Website:https://salesflare.com/
Contact:https://salesflare.com/contactus
Price:$29 – $99 per user per month
Key Features:Automated contact and company info-gathering
Automatic logging of meetings and phone calls
Document management per customer
Smart overview of opportunities
Digital engagement tracking

Salesflare is an ideal CRM for small and medium-sized businesses in the B2B sector, renowned for its simplicity and powerful automation capabilities. This CRM stands out by automatically gathering contact and company information from various digital interactions, eliminating the manual entry of data. 

Its ability to find business email addresses swiftly and log meetings and phone calls automatically makes Salesflare a favourite among sales teams. The CRM offers a neatly organised document folder for each customer, ensuring quick retrieval of exchanged documents. 

It intelligently surfaces opportunities needing attention, allowing teams to follow up effectively based on customer reactions. Salesflare’s comprehensive view of customer interactions, including social media activities, ensures a deep understanding of customers, facilitating more informed and successful sales strategies.

#21. EngageBay

Image Credit: EngageBay
Website:https://www.engagebay.com/
Contact:
Price:Free trial
Paid plans start from $12.74 per user per month – $101.99 per user per month
Key Features:Unlimited contact storage and management
Deal management and sales automation
Advanced marketing automation features
Email sequences and template builder
Integrated helpdesk with ticket management

EngageBay is an affordable and comprehensive CRM solution, ideal for small businesses seeking a single platform for all their sales, marketing, and customer support activities. It offers extensive features like contact and deal management, sales automation, and appointment scheduling, all within an easy-to-use interface. 

EngageBay’s marketing automation tools, including email sequences and template builders, streamline marketing efforts, while its helpdesk and live chat software enhance customer support. 

The platform’s emphasis on data analytics, sales activity reporting, and inventory management provides a holistic view of business operations, making EngageBay a top recommendation for small businesses seeking an effective, unified CRM system.

#22. Bitrix24

Image Credit: Bitrix24
Website:https://www.bitrix24.com/
Contact:info@bitrix24.com (Email)
Price:$49 – $399 (USD)
Key Features:Customer contact centre and detailed reporting
Comprehensive sales pipeline management
Lead tracking with web forms
Multichannel communication and marketing automation
Sales analytics and a mobile app for on-the-go management

Bitrix24 is an ideal CRM solution for small businesses aiming to streamline customer interactions and enhance internal communications. It places customers at the heart of business operations, ensuring every opportunity for engagement is noticed. 

Bitrix24 is a multi-faceted platform providing tools for managing customer contact centres, detailed reports, sales pipelines, and marketing automation. It excels in multichannel communication, integrating various aspects of business operations, from email and social networks to sales analytics and mobile app accessibility. 

Bitrix24 is notably beneficial for its user-friendly interface and extensive features, including AI and bots, which are accessible even in its free version. This adaptability and comprehensive approach make Bitrix24 a preferred choice for businesses of all sizes, offering a customisable platform that integrates seamlessly with existing marketing tools.

#23. BenchmarkONE

Image Credit: BenchmarkONE
Website:https://www.benchmarkone.com/
Contact:Visit their website to fill out a contact form
Price:Free trial available
Paid plans start from $199 – $399
Key Features:Integration with email clients for conversation tracking
Dynamic segmentation and lead scoring
Real-time activity and website tracking
Comprehensive deals pipeline analysis

BenchmarkONE is a versatile CRM and marketing software for small businesses and marketing agencies. It simplifies customer relationship management by integrating email tracking into contact profiles, providing crucial context in communications with prospects and customers. 

The platform’s strength lies in segmenting and filtering contacts based on their interests and purchase readiness, ensuring targeted communication. Moreover, its seamless integration with Gmail and Outlook, real-time activity monitoring, and an efficient deals pipeline make BenchmarkONE an excellent choice for small businesses aiming to increase sales and strengthen customer relationships.

#24. ADA-Asia

Image Credit: ADA-Asia
Website:https://ada-asia.com/
Contact:https://ada-asia.com/contact-us
Price:Contact them for more information
Key Features:Centralised customer data management
Omnichannel CRM for personalised customer experience
Advanced AI/NLP engine for conversational commerce
Multilingual omnichannel chatbots
Integrated performance marketing and creative content studio

ADA-Asia offers a revolutionary approach to customer relationship management, ideal for small businesses in Singapore looking to transform their marketing efforts with a streamlined, omnichannel platform. This CRM centralises customer data for improved lead management, maximises conversion rates, and unlocks powerful customer insights through its connected analytics and marketing solutions.

ADA-Asia is designed to grow customer lifetime value and empower marketing strategies with personalised customer experiences across popular channels like WhatsApp, Viber, and email. Its advanced AI/NLP engine and multilingual omnichannel chatbots enhance customer engagement, offering a fully integrated solution encompassing media optimisation, technology, and analytics. 

The CRM’s focus on performance marketing and data-driven creative strategies enables businesses to tailor advertising campaigns effectively, utilising comprehensive customer data to drive growth and streamline marketing processes.

#25. Copper

Image Credit: Copper
Website:https://www.copper.com/
Contact:https://www.copper.com/contact
Price:$29 – $129 (USD) per user per month
Key Features:Full integration with Google Workspace
Centralised contact and email management
Visual sales process tracking in pipelines
Productivity tools within Google Calendar and Gmail
Extensive integration with tools like Mailchimp, QuickBooks, and LinkedIn

Copper is a seamless CRM solution for small businesses, integrating effortlessly with Google Workspace tools such as Gmail, Google Calendar, and Google Drive. This integration ensures all your team’s contacts, email conversations, and documents are centralised in one platform, offering a comprehensive view of all interactions with each contact. 

Copper simplifies the sales process by visualising your team’s end-to-end pipeline and enhances productivity by adding context, reminders, and tasks directly in your inbox and calendar. 

With a wide range of integrations, including Mailchimp for email marketing, LinkedIn for social media, and QuickBooks for accounting, Copper is an efficient choice for businesses looking to streamline their CRM processes within the familiar Google environment.

#26. Freshworks

Image Credit: Freshworks
Website:https://www.freshworks.com/crm-platform/
Contact:sales@freshworks.com (Email)
Price:Free trial available
Paid plans start from $15 – $69
Key Features:Comprehensive Customer Service and Marketing Integration
AI-Powered Insights and Analytics
Customisable and Scalable Neo Platform
Extensive Marketplace with Over 1,200 Apps
Robust Collaboration and Communication Tools

Freshworks offers a comprehensive solution for every aspect of customer engagement and sales, making it a top recommendation for the best CRM software for small businesses. Its suite of tools, including Freshdesk and Freshchat, ensures expert customer service across all communication channels. 

Freshmarketer enhances marketing campaign personalisation, increasing lead conversion. Freshsales, with its AI-powered insights, accelerates the sales cycle, focusing on the most promising leads. The platform’s scalability, security, and customizability make it a robust choice for businesses of all sizes. 

Freshworks’ emphasis on seamless integration, with a marketplace of over 1,200 apps and advanced AI capabilities, positions it as a CRM that manages customer relationships and drives significant business growth and innovation.

#27. Agile CRM

Image Credit: Agile CRM
Website:https://www.agilecrm.com/
Contact:care@agilecrm.com (Email)
sales@agilecrm.com (Email)
Price:Free trial available
Paid plans start from $8.99 – $47.99 (USD)
Key Features:Integrated sales, marketing, and service automation
Telephony, appointment scheduling, and project management
Marketing automation and landing page builder
Social media integration and email marketing
Comprehensive helpdesk and ticketing system

Agile CRM is a versatile, all-in-one CRM software offering affordable, cutting-edge solutions for small businesses. It automates sales, marketing, and service on a single platform, avoiding data leaks and ensuring consistent messaging. 

Agile CRM’s modern features and easy integration with tools like Twitter, Facebook, and LinkedIn make it a comprehensive choice for businesses looking to enhance their sales and marketing efforts. The platform boasts extensive capabilities in sales, such as contact management and telephony, alongside advanced marketing tools like email marketing and social media integration. 

Agile CRM’s service features, including a helpdesk and knowledge base, further solidify its position as a next-generation CRM, catering to the diverse needs of small businesses with a mobile-ready, fast, and user-friendly interface.

Conclusion About The Best CRM Software For Small Businesses In Singapore

Finding the best CRM software for small businesses in Singapore demands careful consideration. The ideal CRM platforms offer a harmonious balance of user-friendliness, robust features, and adaptability to the unique demands of the local market. 

They should empower businesses to survive and thrive, fostering strong customer connections and streamlined operations. Remember that the right CRM system is a powerful catalyst for growth, setting the foundation for lasting success in Singapore’s dynamic commercial arena.

Note: For the latest and most recent updates on the above recommendations, refer to their respective website for the most accurate information.

Frequently Asked Questions About The Best CRM Software For Small Businesses In Singapore

What Training Is Required To Use CRM Software Efficiently?

Training typically includes understanding the software interface, learning to input and manage data, and mastering analytical tools within the system to use CRM software efficiently.

Many CRM providers offer online tutorials, webinars, and user manuals. Additionally, hands-on training sessions or workshops can be highly beneficial, especially for complex systems.

How Do CRM Solutions Facilitate Better Data Analysis For SMEs?

CRM solutions facilitate better data analysis for SMEs by centralising customer data, enabling businesses to track interactions, sales trends, and customer behaviour. 

This centralised data repository allows for detailed reporting and analytics, providing insights into customer preferences and business performance. Advanced CRM systems often include AI-driven analytics, offering predictive insights and trend analysis.

Can CRM Software Support Multi-Channel Marketing Strategies?

CRM software can significantly support multi-channel marketing strategies by integrating various marketing channels into a single platform, such as email, social media, and digital advertising. 

This integration allows for seamless tracking and management of marketing campaigns across different channels, ensuring consistent messaging and enabling businesses to analyse the effectiveness of each channel in their marketing mix.

How Effective Are CRM Systems In Managing B2B Relationships For Small Businesses?

CRM systems are highly effective in managing B2B relationships for small businesses. They facilitate tracking interactions, transactions, and contracts with business clients, helping nurture long-term relationships. 

These systems enable personalised communication, timely follow-ups, and a detailed understanding of business clients’ needs, which are crucial in building strong B2B relationships.

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